Policies
Refund and Returns Policy
Refund, return and replacement guidance for custom Atlas Studio prints.
Last updated: 24 July 2026
Custom-made products
Atlas Studio prints are made to your chosen map, text, route, size and finish. Under UK distance-selling rules, personalised or custom-made items are generally excluded from the usual change-of-mind cancellation right unless they are faulty or not as described.
Please check the proof, product selection and delivery address before payment. Once a custom order has been accepted for production, change-of-mind cancellation may no longer be available.
If you change your mind
If production has not started, Atlas Studio may be able to cancel your order as a goodwill measure. Contact support as quickly as possible with your order reference.
If the item is already in artwork production, print production or fulfilment, cancellation may not be possible because the product is custom-made for you.
Damaged, defective or incorrect orders
If your print arrives damaged, defective, not as described, or materially different from the approved proof/order details, contact Atlas Studio promptly with your order reference and clear photos of the issue and packaging.
Where the issue is confirmed, Atlas Studio will arrange an appropriate remedy such as a replacement, correction or refund. Faulty goods rights are not limited by the custom-made nature of the product.
Refund timing
Where a refund is due, Atlas Studio should process it back to the original payment method within the timing required by UK consumer law and payment-provider processing times.
For eligible returns of non-custom goods, UK rules generally require refunds within 14 days of receiving the goods back or evidence that they were returned.
Delivery issues
Delivery timings shown at checkout are estimates. Unless a different date is agreed, UK distance-selling rules generally expect delivery within 30 days.
If an order appears lost, delayed or damaged in transit, contact Atlas Studio with your order reference so the shipment can be checked.
How to contact us
Email hello@atlasstudio.design with your order reference, the name used at checkout, photos where relevant, and a short explanation of the issue.